ICT support refers to the assistance provided to individuals or organizations in managing, troubleshooting, and maintaining their Information and Communication Technology (ICT) systems. This includes support for hardware, software, networks, and other digital systems used for communication, data management, and technology-related tasks.
Key components of ICT support may include:
Technical support: Help with resolving issues related to computers, servers, networks, and other ICT systems.
Software support: Assisting with the installation, configuration, troubleshooting, and updating of software applications.
Network support: Ensuring proper functioning of local area networks (LANs), wide area networks (WANs), and internet connectivity.
Hardware support: Repairing, replacing, or upgrading computer hardware components such as desktops, laptops, and peripherals.
System administration: Managing the configuration and security of ICT systems, including servers and databases.