Pharmacies today face more than just the usual retail challenges. With high-value medicines, prescription fraud, and controlled substances to worry about, pharmacy owners must ensure strict security, surveillance, and compliance across all locations.
Recently, we partnered with a fast-growing pharmacy chain with branches across the country, to help them implement a centralized CCTV surveillance system. The project involved over 100 high-definition cameras deployed across 30+ branches, with remote access and ongoing maintenance support.
How we did it, you might ask and what was the impact?
The Challenges and Security Gaps that they encountered Across Multiple Branches include the following:
1. Our client was dealing with several pressing issues:
2. No visibility into what was happening at branch level
3. Increasing incidents of theft, cash discrepancies, and medication tampering
4. Outdated or non-functioning analog cameras in some locations
5. No centralized monitoring , each store was acting independently
6. Growing compliance pressure to maintain secure records and facilities
They therefore needed a scalable CCTV solution that could give management full oversight of all branches from one dashboard, while also ensuring legal and safety compliance. After performing security assessments across all branches, we delivered a customized CCTV and monitoring solution designed for pharmacies. This is to show that we offer customized solutions to fit our clients requirements.
How we did it.?
✔️ Pharmacy-Focused Camera Placement
1. Installed HD IP cameras in key zones: entrances, dispensing counters, stockrooms, and cash points
2. Covered blind spots and sensitive areas where medications are stored
3. Enabled clear footage for audit trails and incident reviews
✔️ Centralized Monitoring and Remote Access
1. Integrated all branches into a single monitoring system at head office
2. Set up role-based access for regional managers, branch managers, and security officers
3. Enabled mobile and desktop access for real-time monitoring and alerts
✔️ Backup Power and Reliable Storage
1. Deployed UPS systems to ensure cameras stay online during power outages
2. Configured local and hybrid cloud storage with up to 30+ days video retention
✔️ SLA-Based Support
1. Provided an ICT maintenance contract (SLA) covering hardware checks, remote monitoring, and fast-response support.
2. Quarterly preventative maintenance to ensure system health.
Why does Surveillance Matters More in Pharmacies?
It is important to have a CCTV Surveillance or a surveillance system in pharmacies’ because the system helps prevent:
1. Prevent internal and external theft.
2. Protect sensitive stock.
3. Provide evidence for disputes or investigations.
4. Improve customer safety and staff accountability.
5. Ensure compliance with regulatory bodies.
In conclusion:
Securing a nationwide pharmacy chain is about more than just installing cameras , it requires a thoughtful, scalable approach that addresses both security threats and industry-specific compliance needs.
By implementing a centralized CCTV system with over 100 strategically placed cameras across all stores, remote monitoring, and reliable backup, we helped our client achieve:
a).Greater visibility across all branches
b). A significant reduction in theft and losses
c). Faster incident resolution
d). Improved operational control and peace of mind
This project stands as a clear example of how the right technology, combined with a clear strategy and ongoing support, can transform security into a powerful business asset.
If you’re looking to enhance the safety, compliance, and efficiency of your pharmacy or retail business, we’re here to help , with solutions built to scale and last.
📞 Let’s talk about securing your business, branch by branch.
