An IP PBX/PABX system in Kenya is a telecommunications solution that links telephone extensions to the Public Switched Telephone Network (PSTN) or telephone line providers, facilitating internal communication within a business. Operating through network connectivity, an IP PBX utilizes the TCP/IP protocol stack to enable communication. Within a business phone system, the PBX functions as the central switching system for managing phone calls.

Originally, PBX systems were implemented to optimize resource utilization by providing shared access to limited telephone lines. For instance, if a business had a limited number of lines from a service provider, such as 2, 5, 10, or more, but the number of users exceeded the available lines, a PBX system (whether IP-based or traditional) would distribute the lines among the users. Rather than assigning separate lines to each user, the PBX system allows users to share a pool of lines, efficiently managing communication resources within the organization.

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